The video web conferencing software that you will be using to access our online classroom is compatible with PCs, Macs, IOS and Android.

You and your teacher will be communicating through Skype. Skype is completely free to download and it will allow you and your teacher to phone each other through the internet for free.

Yes – our teachers are native speakers and hold either a university degree on their own language and/or literature or a qualification in teaching their language as a foreign language.

While not usually an issue, we appreciate this can happen. If you don’t click with your trainer, we will arrange a replacement and you will not be billed for the first session. If no replacement is available, you will receive a full refund.

No. There is no sales tax to add to our prices.

Aside from circumstances in which a student explicitly asks for 2 or more teachers, we do our very best to make sure that you keep your original trainer for the entire course. Our teachers are, however, only human, and on rare occasions we may be forced to swap a trainer during your course due to sickness or a change in their personal situation. In our experience, however, this is an unusual occurrence.

Yes. We organize all materials for you. These materials will be sent to you by email.

Yes, you may attend your lessons from any place that has internet access. However you will need to make sure that your place of study has a very low noise level. Internet cafes are sometimes full of people and the back ground noise can be a distraction to both you and your trainer. Where ever you choose to study please make sure that you can concentrate.

It is essential that you have each of the following- a headset, microphone and a webcam. You will be listening and speaking to your trainer through your headset and microphone. We strongly recommend that you have a webcam as this will make the interaction between you and your trainer much more pleasant and productive.

You will need a broadband or cable connection. A dial-up connection will be usually too slow for you to properly interact with the software used during your lessons although it might be good enough for the occasional lesson if you have no other alternative and are on the move.

We can reschedule the class if meet the bad connection.

Yes. You are totally flexible to rearrange your lesson times directly with the teacher or email us (as long as you give 12 hours notice).